Florence Car Hire

After-Hours Pick-up
This rental location offers pick-up outside the opening hours. Customers must email the branch at firenzefs@locautorent.it to arrange a pick-up outside the opening hours. An additional charge of 36.60 EUR applies for pick-ups outside the opening hours.

After-Hours Return
Vehicles can be returned outside the opening hours of this rental location. Please park the vehicle in a safe and secure designated parking space on the branch property only. Make sure the vehicle is locked and ensure you have gathered all personal belongings before leaving. Place the keys in the drop box. The drop box is located at the Parking Garage Excelsior located in Via Palazzuolo 94. Out of hours return is allowed only from 8.00 until 23.00. An additional charge of 020 EUR applies for returns outside the opening hours. The renter’s responsibility for the vehicle and rental charges end once an employee inspects the vehicle the next business day.

AGE REQUIREMENTS - YOUNG DRIVERS
Mini through Economy car groups are available for 19 years old renters.
Compact, Intermediate car groups are available for 21 years old renters.
Fullsize vans and Standard car groups are available for 25 years old renters.
Luxury car groups are restricted to 27 years old or older.

A young drivers fee of 22.00 EUR excluding VAT and airport/railway fees (where applicable) apply to 19-21 years old renters.
A young drivers fee of 11.00 EUR excluding VAT and airport/railway fees (where applicable) apply to 22-24 years old renters.

Young Drivers fee does not apply for Renters aged 25 years or older.

There is no maximum age limit to rent in Italy.

On completion of the booking, it is recommended to carefully check the local Terms and Conditions.

Vehicles can be driven in all the countries of the European Union, plus Norway, Switzerland and the United Kingdom. No additional charges apply for cross-border travel. Prior authorisation to leave the country with the vehicle is not required. Returning the vehicle in another country without prior authorisation will incur a penalty charge of 2,000 EUR plus VAT and surcharges. A penalty of 25.00 EUR will be applied per tolls/traffic violation.

Damage Waiver (DW) is included in the reservation. It reduces the costs associated with damage of the vehicle subject to the terms and conditions of your rental agreement.
The applicable excess amounts are:

Mini and Economy: 1200 EUR
Compact Manual: 1500 EUR
Compact Automatic and Wagon, Compact SUV, Intermediate, Standard Wagon: 1700 EUR
Passenger Van and Luxury Wagon: 2000 EUR

In cases of driver negligence or in violation of applicable laws, road regulations of the country where the vehicle is being driven, CDW coverage is invalid. In these cases, the renter will incur the entire financial loss suffered by the Lessor.

Delivery and collection service is available on request. You can kindly contact our Reservation Centre by calling the following number +39 02 43020 1 or using the email address booking@locautorent.it.

In case of delay, the car will be kept available up to a maximum of 59 minutes after the scheduled booking time or train arrival/flight landing if such details are provided within the reservation.

For airport/train station bookings the flight number/train number is required to preserve the availability up to a maximum of 59 minutes after landing time/train arrival, and in any case no later than 90 minutes after the branch standard closing time (after closing time an out of hour fee of 30 EUR per rental—excluding VAT and airport and/or rail fees where applicable—will be applied).

If no flight/train details are provided, the branch will close at the standard closing time with no grace time of 59 minutes.

 

All rentals where the vehicle is not returned to the same location as pick-up will be subject to a one-way fee. Domestic and international one-way rentals are permitted to selected locations and must be pre-booked or authorised at the time of pick-up. The one-way fee varies based on car category, location and pick up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.

All vehicles are delivered with a full tank of petrol and must be returned in the same condition.

If the vehicle is returned with less than a full tank, in addition to petrol shortage an extra charge of 35.00 EUR plus railway or airport fees and VAT for a refuelling service will apply.

ACCEPTED CREDIT CARDS
The following credit/debit cards are accepted: American Express, MasterCard, Visa and UnionPay. Maestro, Bancomat, pre-paid or rechargeable cards are not accepted. For Luxury car groups, only credit cards will be accepted. The card must be in the main driver's name and must have enough available credit limit to cover the deposit amount.

ACCEPTABLE METHODS OF PAYMENT
All major credit cards/debit cards are accepted, as well as vouchers. Cash is not accepted.

DEPOSITS
All customers are required to place a deposit, taken in the form of a credit card/debit card. The deposit is based on an excess amount of 400 EUR and 100 EUR for fuel. Purchasing "Don't Worry Coverage" will result in a lower deposit. The deposit of 500 EUR applies to all customers, except to those who purchase the "Don't Worry Coverage" package with the total deposit amount set at 100 EUR. 

Roadside Plus (RSP) includes a 24-hour emergency service and is handled by our chosen service provider on our behalf. This optional product ensures free car towing in case of a breakdown or accident.
Roadside assistance is also available without the purchase of "Roadside Plus". The tow-track service will be charged according to the renter's special conditions for each service rendered.
Even if they purchase Roadside Plus, customers are responsible for the cost of the towing if the breakdown or accident is due to driver negligence or wilful misconduct.
"Roadside Plus" (RSP) is an optional product. Before purchasing RSP, it is advisable to determine if the renter's personal coverage is adequate. If RSP is declined, the renter will be required to pay these charges and seek compensation though their carrier of personal coverage. RSP is not insurance.

RENTER REQUIREMENTS
DRIVING LICENSE REQUIREMENTS. A valid driving license held for a minimum of one year is mandatory. The driving license must be valid for international use; otherwise the national license must be fully translated by an embassy or by an equivalent authority and must be readable in Latin characters. The photo is mandatory and must be accompanied by a document of identity, always readable in Latin characters, where the home address is indicated. The national license, the translation and the passport must be under the same name and must be produced at the same time.

CUSTOMER QUALIFICATION. In the event that the customer does not have the proper requirements for qualification, including in particular: 1. Does not have a credit/debit card in his name 2. Attempts to provide an Electron card, Maestro, Bancomat, prepaid and/or rechargeable cards 3. The credit/debit card does not cover the deposit and the cost of any additional services; 4. Is not in possession of a valid driving license for at least one year 5. Does not have a valid driver's license for international use (for foreign citizens) 6. Is less than 19 years (the minimum age for driving) or has booked a car group not compliant with the company rental age policy. 7. Refuses to provide address and availability details 8. Refuses to provide home's address and e-mail address NO REFUND WILL BE DUE ON THE BOOKING; eventual prepaid amounts will be retained as penalties. National always reserves the right - at its sole discretion - to ask for a second credit card or to decline the rental when the guarantees offered by the customer are not considered sufficient, or any other major issues make the customer not eligible for rental.

There is a requirement in certain parts of Italy from November to April to have snow chains in the vehicle or to have winter tyres installed on the vehicle. This requirement applies regardless of the current weather conditions. Before you pick up your car, please check if your travel route is subject to this regulation.

Visit the websites of POLIZIA DI STATO or AUTOSTRADE for more information. Standard snow chains or textile snow chains will be provided without any additional cost at all locations from 15th November to 15th April.

Throughout the year, excluding the period from 15th November to 15th April, snow chains/textile snow chains will be available on request with an additional cost of 4 EUR per day; Airport and or Railway fees where applicable and VAT included up to a maximum of 32 EUR per hire. A 100 EUR fee will be charged for lost or damaged snow chains year round.

Vehicles equipped with winter tyres may be available at the time of hire for an additional fee. Please ask staff when you show up to pick up the hire vehicle.
Winter tyres are NOT included and can be required exclusively at the pick-up time within the depot. If available, customers will be required to pay the related fee locally, ranging from €10 + tax per day, up to a max. charge of €22.20 + taxes per day, depending on the hired car category.