Courtenay Car Hire

Additional drivers must meet same rental qualifications as the renter. Additional drivers must appear at the rental counter with the primary renter. An additional daily fee may apply for any additional drivers.

After-Hours Pick-up
Currently, pick-ups outside the opening hours are not offered at this location.

After-Hours Return
Vehicles can be returned outside the opening hours of this hire location. Please park the vehicle in a safe and secure designated parking space on the branch property only. Make sure that the vehicle is locked and ensure that you have gathered all of your personal belongings before leaving. Place the keys in the drop box. The drop box is located to the right of the front doors. The hirer's responsibility for the vehicle and hire charges end once an employee inspects the vehicle on the next business day.

Please see the Renter Requirements policy for age requirements and youthful driver charges.

Vehicles are only allowed to be taken into British Columbia, Alberta, and the state of Washington.

One-Way rentals are allowed within Canada and may be assessed a one-time drop charge or mileage charge in addition to the rental rate. This is also known as an 'inter-city' fee.
The return location is indicated on your rental agreement. The cost of the rental reflects the return of the vehicle to that location. Returning the vehicle to a location other than the one indicated on your rental agreement will incur a separate charge.

As a customer, you have a choice as to how you would like to pay for fuel.

Option 1: Prepay Fuel
This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas.

Option 2: We Refill
This option allows the renter to pay National at the end of the rental for gas used but not replace. Price per litre will be higher than local fuel prices.

Option 3: You Refill
This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.

Loss Damage Waiver (LDW) is not insurance.  The purchase of LDW is optional and not required in order to rent a vehicle.

You may purchase optional LDW for an additional fee.  If you purchase LDW we agree, subject to the actions that invalidate LDW listed on the rental agreement, to contractually waive your responsibility for all or part of the cost of damage to, loss or theft of, the vehicle. DW does not apply to damage occurring in Mexico.

When deciding whether or not to purchase DW, you may wish to check with your insurance representative or credit card company to determine whether, in the event of damage to, or theft of, vehicle, you have coverage or protection for such damage or theft and the amount of your deductible or out-of-pocket risk. 

Customers who reside in Canada must present a valid, full Class 5 driving licence or better, the licence must be an unexpired government-issued driving licence that includes a photograph of the customer. Customers who reside in the United States and U.S. Territories must present a valid, unexpired government-issued driving licence which includes a photograph of the customer. Digital licences are not accepted. The driving licence must be valid for the entire rental period.                                                                                                                                                                                                                         Customers travelling to the U.S. and Canada from other countries: Customers must check with the appropriate Department of Motor Vehicles in the states or provinces in which they intend to travel to ensure compliance with their various licensing laws. The following practices are used to ensure that the customer is presenting a facially valid licence at the time of rental. Customers travelling to the United States and Canada from another country must present the following: Their home country driving licence that is valid, unexpired and includes a photograph, and if the home country licence is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. German, Spanish etc.), an international driving permit is recommended, but not required, for translation purposes in addition to the home country licence. If the home country licence is in a language other than English and the letters are not English (i.e. the alphabet is not an extended Latin-based alphabet like German or Spanish, but is Russian, Japanese, Arabic etc.), an international driving permit is required. If an international driving permit cannot be obtained in the home country, another professional, typewritten translation may be substituted. In either case, the home country licence must also be presented. Customers may not rent a vehicle solely with the international driving permit. The international driving permit is a translation of the individual's home country licence and is not considered a licence, nor is it considered valid identification. In some Canadian locations, customers not holding a Canadian driving licence may be asked to provide additional valid government-issued documentation. Examples of this may include a valid passport. Other requirements: Photocopies of driving licences are not accepted; provisional licences are not accepted. Any licence that, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of breathalyser apparatus is not accepted. Temporary driving licences are not accepted at this location. Additional government-issued identification may be required.

Personal Accident Insurance - Personal Effects Coverage - THE PURCHASE OF PERSONAL ACCIDENT AND PERSONAL EFFECTS INSURANCE (PAI-PEC) IS OPTIONAL AND OFFERED AT THE TIME OF RENTAL FOR AN ADDITIONAL DAILY CHARGE. IT IS NOT REQUIRED TO RENT A VEHICLE. IF ACCEPTED, PLEASE READ THE CERTIFICATE OF INSURANCE WORDING CAREFULLY FOR A FULL DESCRIPTION OF THE COVERAGE AND EXCLUSIONS RELATED TO PAI-PEC. If accepted, the PAI contained in the policy provides renter and renter's passengers with accidental death, dismemberment, and accident medical expenses and ambulance expense benefits. The PEC contained in the policy insures the personal effects of the renter, additional drivers, or anyone who is travelling with the renter against risks of loss or damage. Benefits are payable in addition to any other insurance coverage the renter or passengers may have. This is a summary only. PAI-PEC is subject to the provisions, limitations and exclusions of the PAI-PEC policy underwritten by AIG Insurance Company of Canada. The purchase of PAI-PEC is optional and not required to rent a car. The coverage provided by PAI-PEC may duplicate the renter's existing coverage. National is not qualified to evaluate the adequacy of the renter's existing coverage, therefore the renter should examine his or her personal insurance policies or other sources of coverage that may duplicate the coverage provided by PAI-PEC. The PAI-PEC for this branch is 6.99 CAD per day.

Please read the Renter Requirements Policy for details pertaining to deposits and general rental requirements at this location.

Renter may purchase Roadside Plus (RSP) from Owner for an additional fee. If Renter purchases RSP, Owner agrees, subject to the actions that invalidate Loss Damage Waiver, to contractually waive Renter’s responsibility for the cost to provide 24/7 roadside assistance (where available) which includes replacement of lost keys (including remote entry devices), flat tire service (if no inflated spare is available, the vehicle will be towed. Cost of a replacement tire is not covered by RSP), lockout service (if the keys are locked inside the vehicle), jumpstarts, and fuel delivery service for up to 3 gallons (or equivalent liters) of fuel if Vehicle is out of fuel. Roadside Plus services are only available in the United States and Canada. If Renter does not purchase RSP, or RSP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RSP does not apply in Mexico. For roadside assistance call 1-800-268-9711.

RENTER REQUIREMENTS - All renters and additional drivers must be between the ages of 21 and 79. All renters must have a valid, full, class 5 driver's license or better and a major credit card in their name. Individuals with learners or graduated licenses are not eligible to rent. For additional details, please reference the Driver's License Information Policy.

AGE - The underage surcharge for drivers between the ages of 21 and 24 is $35.00 CAD per day. Renters between the ages of 21 and 24 may rent the following vehicles classes: Economy Car and Compact Car.

DEBIT CARD - Debit Cards are not accepted.

RENTAL AUTHORIZATION AND DEPOSIT AMOUNT - At the time of rental, the amount of the estimated cost of the rental plus a $300 CAD deposit for cars, or a $500 CAD deposit for SUV's and trucks will be processed on a major credit card (Visa, Mastercard or American Express) and the funds will not be available for use until after the vehicle has returned. The deposit amount for underage renter's is $1000 CAD plus the amount of the rental, for any eligible vehicle class. Cash, debit, Money orders, cheques and prepaid cards are not acceptable forms of deposit or payment.

Renter may purchase Roadside Plus (RSP) from Owner for an additional fee. If Renter purchases RSP, Owner agrees, subject to the actions that invalidate Loss Damage Waiver, to contractually waive Renter’s responsibility for the cost to provide 24/7 roadside assistance (where available) which includes replacement of lost keys (including remote entry devices), flat tire service (if no inflated spare is available, the vehicle will be towed. Cost of a replacement tire is not covered by RSP), lockout service (if the keys are locked inside the vehicle), jumpstarts, and fuel delivery service for up to 3 gallons (or equivalent liters) of fuel if Vehicle is out of fuel. Roadside Plus services are only available in the United States and Canada. If Renter does not purchase RSP, or RSP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RSP does not apply in Mexico. For roadside assistance call 1-800-268-9711.

Our TollPass Programme is our electronic toll collection programme which allows our Hirers to drive through electronic toll lanes and pay tolls electronically, without having to stop and pay in cash. In addition, many toll plazas have converted to all-electronic tolling and removed the option for travellers to stop and pay in cash at toll plazas.

The TollPass Programme is offered in different ways, depending on where you hire. Visit the websites below for more information.

• Northeast US (including regions in the Midwest):

https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/northeast-us-toll-options.html

• Chicago Metropolitan Area:

https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/chicago-toll-options.html

• Golden Gate Bridge and Northern California Bay Area:

https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/northern-california-toll-options.html

• Southern California:

https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/southern-california-toll-options.html

• CO, FL, TX, NC, GA, WA, PR and Ontario, Canada:

https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/other-state-toll-options.html

• Louisville KY:

https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/indiana-kentucky-toll-options.html

• Utah:

https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/utah-toll-options.html


To view our entire coverage map, go to https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes.html and click on Coverage Map.

TollPass products not available at all locations or at locations operated by a Licensee. Please refer to your hire location's policies and/or offerings for toll products to determine availability of TollPass programmes.