Courtenay Car Hire

All additional drivers must meet all hiring requirements. All additional drivers must appear at the hire counter, present their driving licence and sign the hire agreement. Additional drivers can be added to the contract at any hire location within the same country and at any time during the hire. In Canada, additional drivers may only be added at selected locations. Please enquire at your hire branch for more information. Spouses or domestic partners who meet the same age and driving licence requirements as the main driver can be added as additional driver free of charge. An additional driver fee of 11.00 CAD per day applies.

After-Hours Pick-up
Currently, pick-ups outside the opening hours are not offered at this location.

After-Hours Return
Vehicles can be returned outside the opening hours of this hire location. Please park the vehicle in a safe and secure designated parking space on the branch property only. Make sure that the vehicle is locked and ensure that you have gathered all of your personal belongings before leaving. Place the keys in the drop box. The drop box is located to the right of the front doors. The hirer's responsibility for the vehicle and hire charges end once an employee inspects the vehicle on the next business day.

The minimum age requirement to hire all vehicles is 25. The maximum age to hire is 79. Renters between the ages of 21 and 24 may hire the categories Economy Car, Compact Car, 2-Door Pickup Truck, Cargo Van or 1-Tonne Box Van. A young driver fee of 35.00 CAD per day applies to all renters between the ages of 21 and 24.  

Vehicles are only allowed to be taken into British Columbia, Alberta, and the state of Washington.

One-way hires are allowed within Canada and may be charged a one-time drop or mileage fee in addition to the hire rate. This is also known as an "inter-city" fee.
The return location is indicated on your rental agreement. The cost of the hire reflects the return of the vehicle to that location. Returning the vehicle to a location other than the one indicated on your rental agreement will incur a separate charge.

As a customer, you have a choice as to how you would like to pay for fuel.


Option 1 - Pre-pay fuel

This option allows the renter to pay for the full tank of petrol at the time of rental and return the tank empty. No refunds will be issued for unused fuel.


Option 2 - We refill

This option allows the renter to pay National at the end of the rental for petrol used but not replaced. Price per litre will be higher than local fuel prices.


Option 3 - You refill

This option allows the renter to return the vehicle with a full tank of petrol to avoid extra fuel charges.

Loss Damage Waiver (LDW) is not insurance.  The purchase of a Loss Damage Waiver (LDW) is optional and not required in order to hire a vehicle.

You may purchase optional LDW for an additional fee.  If you purchase LDW, we agree, subject to the actions that invalidate LDW listed on the rental agreement, to contractually waive your responsibility for all or part of the cost of damage to, loss or theft of the vehicle. DW does not apply to damage that occurs in Mexico.

When deciding whether or not to purchase DW, you may wish to check with your insurance representative or credit card company to determine whether, in the event of damage to or theft of the vehicle, you have coverage or protection for such damage or theft, and the amount of your excess or out-of-pocket risk. 

Customers who reside in Canada must present a valid, full Class 5 driving licence or better, the licence must be an unexpired government-issued driving licence that includes a photograph of the customer. Customers who reside in the United States and U.S. Territories must present a valid, unexpired government-issued driving licence which includes a photograph of the customer. Digital licences are not accepted. The driving licence must be valid for the entire rental period.                                                                                                                                                                                                                         Customers travelling to the U.S. and Canada from other countries: Customers must check with the appropriate Department of Motor Vehicles in the states or provinces in which they intend to travel to ensure compliance with their various licensing laws. The following practices are used to ensure that the customer is presenting a facially valid licence at the time of rental. Customers travelling to the United States and Canada from another country must present the following: Their home country driving licence that is valid, unexpired and includes a photograph, and if the home country licence is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. German, Spanish etc.), an international driving permit is recommended, but not required, for translation purposes in addition to the home country licence. If the home country licence is in a language other than English and the letters are not English (i.e. the alphabet is not an extended Latin-based alphabet like German or Spanish, but is Russian, Japanese, Arabic etc.), an international driving permit is required. If an international driving permit cannot be obtained in the home country, another professional, typewritten translation may be substituted. In either case, the home country licence must also be presented. Customers may not rent a vehicle solely with the international driving permit. The international driving permit is a translation of the individual's home country licence and is not considered a licence, nor is it considered valid identification. In some Canadian locations, customers not holding a Canadian driving licence may be asked to provide additional valid government-issued documentation. Examples of this may include a valid passport. Other requirements: Photocopies of driving licences are not accepted; provisional licences are not accepted. Any licence that, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of breathalyser apparatus is not accepted. Temporary driving licences are not accepted at this location. Additional government-issued identification may be required.

Personal Accident Insurance - Personal Effects Coverage - THE PURCHASE OF PERSONAL ACCIDENT AND PERSONAL EFFECTS INSURANCE (PAI-PEC) IS OPTIONAL AND OFFERED AT THE TIME OF RENTAL FOR AN ADDITIONAL DAILY CHARGE. IT IS NOT REQUIRED TO RENT A VEHICLE. IF ACCEPTED, PLEASE READ THE CERTIFICATE OF INSURANCE WORDING CAREFULLY FOR A FULL DESCRIPTION OF THE COVERAGE AND EXCLUSIONS RELATED TO PAI-PEC. If accepted, the PAI contained in the policy provides renter and renter's passengers with accidental death, dismemberment, and accident medical expenses and ambulance expense benefits. The PEC contained in the policy insures the personal effects of the renter, additional drivers, or anyone who is travelling with the renter against risks of loss or damage. Benefits are payable in addition to any other insurance coverage the renter or passengers may have. This is a summary only. PAI-PEC is subject to the provisions, limitations and exclusions of the PAI-PEC policy underwritten by AIG Insurance Company of Canada. The purchase of PAI-PEC is optional and not required to rent a car. The coverage provided by PAI-PEC may duplicate the renter's existing coverage. National is not qualified to evaluate the adequacy of the renter's existing coverage, therefore the renter should examine his or her personal insurance policies or other sources of coverage that may duplicate the coverage provided by PAI-PEC. The PAI-PEC for this branch is 6.99 CAD per day.

All major credit cards issued by American Express, Mastercard or Visa are accepted. The card must be in the renter's name. A security deposit, along with the estimated hire cost, will be charged at the time of hire.
Deposit amounts vary by vehicle category as follows:
• 300 CAD for categories: Economy Car, Compact Car, Midsize Car, Full-Size Car, Minivan 7 Seats, and Minivan 8 Seats
• 500 CAD for categories: Compact SUV, Intermediate SUV, Standard SUV, 15 Passenger Van, Compact Pickup Truck, Standard Pickup Truck, Premium Pickup Truck, Cargo Van, 1 Tonne Cube Truck
• 1000 CAD for categories: Full-Size SUV, Premium SUV, 1 Tonne Pickup Truck
• 1500 CAD for categories: Electric Truck, 3 Tonne Cube Truck, 5 Tonne Cube Truck
For renters aged 21-24, a 1000 CAD deposit applies to qualifying categories: Economy Car, Compact Car, Compact Pickup Truck, Cargo Van, and 1 Tonne Cube Truck.

Deposit amounts vary by vehicle category as follows:

• 300 CAD for categories: Economy Car, Compact Car, Midsize Car, Full-Size Car, Minivan 7 Seats, and Minivan 8 Seats

• 500 CAD for categories: Compact SUV, Intermediate SUV, Standard SUV, 15 Passenger Van, Compact Pickup Truck, Standard Pickup Truck, Premium Pickup Truck, Cargo Van, 1 Tonne Cube Truck

• 1000 CAD for categories: Full-Size SUV, Premium SUV, 1 Tonne Pickup Truck

• 1500 CAD for categories: Electric Truck, 3 Tonne Cube Truck, 5 Tonne Cube Truck

For renters aged 21-24, a 1000 CAD deposit applies to qualifying categories: Economy Car, Compact Car, Compact Pickup Truck, Cargo Van, and 1 Tonne Cube Truck.

The renter may purchase Roadside Plus (RSP) from the owner for an additional fee. If the renter purchases RSP, the owner agrees, subject to the actions that invalidate the Loss Damage Waiver, to contractually waive the renter's responsibility for the cost to provide: 24/7 roadside assistance (where available), which includes the replacement of lost keys (including remote entry devices); flat tyre services (if no inflated spare is available, the vehicle will be towed. The cost of a replacement tyre is not covered by RSP); lock-out services (if the keys are locked inside the vehicle); jump-starts; and fuel delivery services for up to 3 gallons (or equivalent litres) of fuel if the vehicle is out of fuel. Roadside Plus services are only available in the United States and Canada. If the renter does not purchase RSP, or RSP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RSP does not apply in Mexico. For roadside assistance call +1 800-268-9711.

All renters must present a valid, unrestricted driving licence at the time of hire. Restricted licences, including "GDL", "N" and "L" licences, are not permitted. International renters are welcome with an International Driving Permit accompanied by a valid driving licence from their country of origin. If the licence is not in English, a translation may be requested. Photographs of identification are not accepted. At pick-up, a pre-authorised deposit, in addition to the estimated hire cost, will be held on the credit card, with deposit amounts ranging from $300 to $1,500 CAD depending on the vehicle class.

The renter may purchase Roadside Plus (RSP) from the owner for an additional fee. If the renter purchases RSP, the owner agrees, subject to the actions that invalidate the Loss Damage Waiver, to contractually waive the renter's responsibility for the cost to provide: 24/7 roadside assistance (where available), which includes the replacement of lost keys (including remote entry devices); flat tyre services (if no inflated spare is available, the vehicle will be towed. The cost of a replacement tyre is not covered by RSP); lock-out services (if the keys are locked inside the vehicle); jump-starts; and fuel delivery services for up to 3 gallons (or equivalent litres) of fuel if the vehicle is out of fuel. Roadside Plus services are only available in the United States and Canada. If the renter does not purchase RSP, or RSP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RSP does not apply in Mexico. For roadside assistance call +1 800-268-9711.

Our TollPass Programme is our electronic toll collection programme which allows our Hirers to drive through electronic toll lanes and pay tolls electronically, without having to stop and pay in cash. In addition, many toll plazas have converted to all-electronic tolling and removed the option for travellers to stop and pay in cash at toll plazas.

The TollPass Programme is offered in different ways, depending on where you hire. Visit the websites below for more information.

• Northeast US (including regions in the Midwest):

https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/northeast-us-toll-options.html

• Chicago Metropolitan Area:

https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/chicago-toll-options.html

• Golden Gate Bridge and Northern California Bay Area:

https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/northern-california-toll-options.html

• Southern California:

https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/southern-california-toll-options.html

• CO, FL, TX, NC, GA, WA, PR and Ontario, Canada:

https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/other-state-toll-options.html

• Louisville KY:

https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/indiana-kentucky-toll-options.html

• Utah:

https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/utah-toll-options.html


To view our entire coverage map, go to https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes.html and click on Coverage Map.

TollPass products not available at all locations or at locations operated by a Licensee. Please refer to your hire location's policies and/or offerings for toll products to determine availability of TollPass programmes.